Privacy policy
This Privacy Policy sets out how DRITAL (“DRITAL”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit our website, https://www.drital.com.au or interact with us in any way.
DRITAL is committed to providing you with the best possible customer service and is bound by the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), which set out standards for the collection, use and management of personal information.
1. Collection of Your Information
You can browse most parts of our site without providing personal information. However, for access to certain features such as account creation, checkout, or customer support, we may collect personally identifiable information.
This may include:
- Name, address, and contact details
- Account login details (username, password)
- Payment information (processed securely by Shopify and not stored by DRITAL)
- Order and transaction history
- Email communications and preferences
We may also collect non-personal information automatically such as:
- Browser type, version and language
- Device and operating system
- Pages viewed, access times, and referring website addresses
This data helps us analyse visitor behaviour, improve our website, and provide a more personalised experience.
2. Use of Your Personal Information
We may use your personal information to:
- Process and fulfil product orders
- Provide customer service and support
- Send order updates, receipts, and other transactional communications
- Respond to enquiries or feedback
- Improve our website and marketing effectiveness
- Send promotional or product update emails (only where you have opted in)
You may opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
3. Sharing of Your Personal Information
We may occasionally hire third-party companies to provide services on our behalf, such as payment processing, shipping, marketing, or analytics.
These partners are given access only to the personal information they need to perform their role and are required to maintain confidentiality and comply with privacy obligations consistent with Australian law.
We do not sell, rent, or trade personal information to third parties.
4. Cookies and Analytics
Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic. Cookies may collect non-identifiable data about your activity on our site.
We may use third-party analytics tools such as Google Analytics or Shopify Analytics. You can adjust your browser settings to refuse cookies, though some features of our site may not function correctly as a result.
5. Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Data may be stored on secure servers hosted by Shopify or other reputable providers that comply with international privacy standards.
While we use industry-standard measures, no online transmission is 100% secure, and you use our site at your own risk.
6. Accessing and Correcting Your Information
You have the right to access and correct the personal information we hold about you, subject to legal exceptions.
Requests for access must be made in writing for verification purposes. We may charge a reasonable fee to retrieve and provide this information.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.
The updated policy will be posted on this page, and the “Last updated” date will be revised accordingly. Continued use of our site after such changes constitutes acceptance of the updated policy.
Contacting Us
Call: 1800 188 201
E-mail: assist@drital.com.au
Post: 2/97 Cochranes Rd MOORABBIN VIC 3189 AUSTRALIA